On Call: Is Sprint on its way back?
A year ago Sprint was floundering, but recent phone announcements could be a sign the carrier is regaining its strength.
Update: Sprint announced the Palm Pixi the night after this column posted.
Almost a year ago, I wrote about Sprint's lack of identity in the U.S. carrier world. While other major operators had used trendy devices, service, and even marketing slogans to develop distinct personalities,
Twelve months later, Sprint continues to lose money and valuable postpaid customers--not that other carriers are doing that much better--but I believe that Sprint is making a turnaround on the identity front. It dropped that Hesse ad campaign and rolled out a new series of commercials that focus on the
Sprint is also making strides on the device front. Last September when
Yet, things are changing as Sprint lands devices that move cell phone development forward. In June, Sprint finally got the aforementioned Pre, which offers a number of awesome new features like the Palm WebOS. Sure, we didn't love the Pre completely, but it brought us something new and unique, rather than just repackaging and rehashing every other Sprint handset. Sprint also scooped up the
So what does all this mean for Sprint? I'd say it's a sign that Sprint is clawing its way back to having a sound identity. The quality of its network and customer service are important for its brand revitalization, but a solid range of phones that includes handsets like the Pre is just as essential. Sprint hasn't completely regained its footing, but these phones are a start.