OmniPage Pro X installation problems in Mac OS X 10.2.x

OmniPage Pro X installation problems in Mac OS X 10.2.x

Several users are experiencing problems with installing OmniPage Pro X under Mac OS X 10.2.x. For most users, the installation ceases when it is almost complete (generally after installing about 870 of the 890 or so files.)

This problem was not present in Mac OS X 10.1.x.

Scott Doenges writes:

"Our institution just purchased two copies of Omnipage Pro X to use with our Mac OS X 10.2.3 lab Macs. The installer will not complete the installation - it gets about 95% done with the install and says 'Sorry, the operation could not be completed due to a System error (Access Denied).'"

One user on the ScanSoft discussion boards reports that logging in as the root user allowed installation, but cased other problems, including freezes and an inability work with PDF files, when OmniPage Pro x was running.

ScanSoft's System requirements page for OmniPage Pro X makes no mention of Mac OS X 10.2 compatibility, only mentioning Mac OS X 10.1.

UPDATE: Workaround As noted in the comments below, ScanSoft has posted a Knowledge Base article for working around the OmniPage Pro/Mac OS X 10.2.x installation problems.

The two options are to either startup in Mac OS 9 to install OmniPage Pro, or dig into the InstallerMaker archives and launch the "OmiPage Pro X English" file using the "Open with Classic" option in the Get Info dialog box.

Feedback on this issue? Drop us a line at late-breakers@macfixit.com.

Resources
  • ScanSoft discussion boards
  • System requirements page
  • Knowledge Base article
  • late-breakers@macfixit.com
  • More from Late-Breakers
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