Office 2004 11.3.5 Special Report: Exchange server synchronization bug

The ReadMe file for Office 20044 11.3.5 contains the following important note regarding a bug in Exchange synchronization:

"This update fixes a synchronization issue in versions of Entourage that were updated with Office 2004 SP2 (11.2.0). The issue might cause data loss when Entourage attempts to synchronize with an Exchange mailbox that was moved to a different Exchange server ? by your system administrator, for example. Without this update, folders might appear to be duplicated, and messages, events, and contacts might be deleted the first time Entourage attempts to synchronize with the moved mailbox.

"If you notice that your mailbox contains duplicate folders or is missing messages, events, or contacts, your mailbox might be affected by a synchronization issue. Quit Entourage immediately and do not install this update or open Entourage again until after you read Knowledge Base (KB) #909574 on the Microsoft Web site at support.microsoft.com, which contains specific instructions for this situation. In addition, contact your system administrator for assistance. If you do not have these issues in your Exchange mailbox, you can install the update now."

Index:

• Release notes
• Preparing for the update
• Undoing the update

• Application crashes, fixes
• Documents will not open
• Entourage version number remains 11.3.3
• Exchange server synchronization bug
• Missing applications
• Spotlight issues

Resources