Four business work-flow applications coming to the Office 2.0 Conference: Central Desktop, Huddle, ShareMethods, and Sosius.
Rafe NeedlemanFormer Editor at Large
Rafe Needleman reviews mobile apps and products for fun, and picks startups apart when he gets bored. He has evaluated thousands of new companies, most of which have since gone out of business.
The Office 2.0 conference (more) opens up
in San Francisco tomorrow. As it did last year, this show will push the
Web 2.0 concept for business as far as it
can go. I expect that a lot of activity at the conference will
center around groupware and work-flow applicatiosn. In the past few days I've
talked to the founders of four companies competing in this space--Central Desktop, Sosius, Huddle, and ShareMethods -- each of which
is aiming to use Web 2.0 concepts like simple design, hosted services,
and a-la-carte pricing, to knock Microsoft's Sharepoint
off its peg, and take on Web 2.0 work-flow stalwart 37Signals' Basecamp as well. Not to mention
blocking upstarts from big companies, like Webex's WebOffice, before they can get
major traction.
It's going to be a tough battle for these products to stand out from
each other. The founders I talked to have similar pitches. They talk
about low-cost, bottom-up (as opposed to IT-driven) sales, and the fact
that they're not trying to replace office products like Microsoft
Office or even Web 2.0 suites like Zoho,
but rather trying to bring collaboration and workflow to every business
with a Web connection.
The one area where these products all need to
develop the most is in their integration with these online office
productivity tools. At the moment, all of these applications will help you
check in and manage files that you create on your PC, and they'll
handle approval cycles, discussions, and project plans. But these applications really need tight integration with tools like Google Docs to truly free users from
the shackles of local software. That's not just a philosophical
perspective--working half online (for work flow) and half on a PC (for
productivity applications) is confusing and will slow adoption of these
products.
That said, I like all these services. They fill a need that e-mail
and wikis can't, and that traditional software is too heavy for. Most
of the products look great and aren't over-featured, making it fairly
easy for users to get up to speed on them.
The differences between these applications are not immediately obvious...
Central
Desktop. A mature Web-based
work-flow application that's getting a
cosmetic refresh this week. Central Desktop allows its customers to do
their own branding on the service, so end users may never know that the
work-flow application they're using wasn't developed by the company they work
for. This product interacts nicely with e-mail: Project notes can be
sent to users electronically, and people can reply directly to messages to
update the system. The service is beginning to integrate Web-based
productivity tools--it uses the excellent EditGrid for a spreadsheet,
but the note-taking application is still bare bones. This one is aimed for the
mid-market, not small business.
ShareOffice, by ShareMethods.
Uses the emerging OpenSAM
spec (see below) to integrate
other Web 2.0 apps into its workflow product. Currently supports
iNetWord (word processor),
EditGrid (spreadsheet), Preezo
(presentation), Persony
(screen sharing), and Jotlet
(calendar). Also
has very well-developed version that work as a SalesForce AppExchange
service. No free version, though.
Huddle.
This is a very well-designed group
framework that has been
built with a philosophy like Ning, the social network platform: The
concept is that once you join into any Huddle workspace, you don't have
to sign on to particpate in others. Nice for consultants who have
multiple customers on Huddle--providing those customers are Huddle
users, too. Huddle is also a big supporter of OpenSAM, although unlike
ShareOffice, the applications aren't yet integrated into it.
Sosius.
Similar to Huddle, with a single
sign-on system and a clean
design. Sosius is being pitched as a work/life workspace--the
thinking being clubs and families need to coordinate calendars and
to-do lists, too. This service launches on Thursday and has one big
advantage: Its free version has a generous 1GB of storage per user, and
there are no limits to the number of users who can participate in a
group. Premium versions will offer more storage, support, and security.
These products are evolving rapidly, but at the moment, for clarity of purpose and ease of use, I recommend Huddle and Central Desktop. Or
Basecamp.
As I said, all these products are designed to help you manage
your work. They're not productivity application suites themselves like Zoho,
ThinkFree, or Google Docs.
In fact, all the vendors are hoping their
systems will become layers on top of those suites. To that end,
ShareMethods and Huddle are strong advocates for the emerging OpenSAM spec that defines how
online applications interoperate. In fact, ShareMethod's CEO, Eric Hoffert, is
also co-founder of the OpenSAM initiative.
If you want to learn more Office 2.0 interoperability and
you'll be at the Office 2.0 conference, please come to my panel, "The New Platforms," at
9 a.m. Friday.