Off-topic: My problem

I have a communication problem. As my reader, you share it.

Our head of support said something that I found funny (and somewhat accurate) today about working with me. I apologized for sometimes exploding on issues related to customers (I really do take customer service very seriously). She responded,

Matt, you always have something to say worth listening to...the trick is finding it.

Talk about a back-handed compliment! I wish I could say that it was ill-founded, but I do tend to get overly passionate/angry about things quickly (and then cool off just as quickly), and I spew a lot of verbiage to get a simple message across.

But then, you knew that already. You read this blog. I'm incapable of saying anything in succinct fashion.

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About the author

    Matt Asay is chief operating officer at Canonical, the company behind the Ubuntu Linux operating system. Prior to Canonical, Matt was general manager of the Americas division and vice president of business development at Alfresco, an open-source applications company. Matt brings a decade of in-the-trenches open-source business and legal experience to The Open Road, with an emphasis on emerging open-source business strategies and opportunities. He is a member of the CNET Blog Network and is not an employee of CNET. You can follow Matt on Twitter @mjasay.

     

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