Off-topic: My problem

I have a communication problem. As my reader, you share it.

Our head of support said something that I found funny (and somewhat accurate) today about working with me. I apologized for sometimes exploding on issues related to customers (I really do take customer service very seriously). She responded,

Matt, you always have something to say worth listening to...the trick is finding it.

Talk about a back-handed compliment! I wish I could say that it was ill-founded, but I do tend to get overly passionate/angry about things quickly (and then cool off just as quickly), and I spew a lot of verbiage to get a simple message across.

But then, you knew that already. You read this blog. I'm incapable of saying anything in succinct fashion.

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