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Norton Utilities and fixing damaged HFS formatted volumes

Norton Utilities and fixing damaged HFS formatted volumes

CNET staff
John Harrison (of Symantec) forwarded us the following information:

"Symantec has developed a method for recovering HFS volumes that have been damaged by running versions of Norton Disk Doctor earlier than 3.5.2. Users who have experienced problems of this type should avoid making further changes to their drives and contact Symantec Technical Support immediately. Technical Support can be reached at (541) 465-8440 from 7AM-4PM Pacific Standard Time.

The repair procedure can be done over the phone and is free of charge to registered owners of the Norton Utilities for Macintosh.

Background: In some cases, hard drives formatted with Apple's Extended Data Format (HFS ) may lose directory information when examined and repaired by older versions of Norton Disk Doctor. Versions of Disk Doctor older than 3.5.2 will not recognize the presence of an HFS volume and will make incorrect changes to the directory structure which can sometimes render the drive unusable. Newer versions of the Norton Disk Doctor will recognize an HFS volume and safely ignore it. Users of HFS volumes, as well as all users of MacOS 8.1, should upgrade to version 3.5.2 or later. Patches for version 3.5.2 are available for free download at Symantec's web site."

Maurice Troute wrote to say he tried the fix and it works.