No, the United Airlines Twitter account isn't funny (but this is)
The United Airlanes Twitter feed represents the apogee of customer service. The customer, however, better have a sense of humor. Because this is not United Airlines. This is a brilliant parody.
Honestly, how many airlines can offer you Sky Indulgence points to be redeemed during the Cloud Rapture?
And how many would even dare offer "Earhart-class tickets -- cheap, direct international flights consumed by the infinite ocean and never seen again."
They know you have a choice of which airline you fly, so United Airlanes ensures that you get something special with every interaction.
This modern, socially-networked approach doesn't seem to land with everyone.
For some odd reason, people confused this airline with United Airlines, whose offers are somewhat tamer, planes are somewhat less exciting, and service somewhat less memorable.
There ought to be no reason for this. The United Airlanes Twitter account is subtitled: "Airplanes are just magic we don't understand yet. (Parody)"
This seems clear. Yet it still receives tweets of anger, such as this from Raheel Kursheed: "Not flying @unitedairlanes again. Pathetic service at Newark airport & quite possibly the worst airline food I have ever had."
United Airlanes doesn't believe in canned replies such as: "We're sorry about that. We do everything we can every day to improve our service. Even in New Jersey."
Instead, it replies: "@Raheelk You mean PROPHETIC service. Everyone at our Newark branch can see the future. #Powerball #16-45-32-9-29 #PB17."
And when Craig Smiley whines: "United#151 Boston to EWR is delayed thx 2 them begging passengers 2 give up seats so flight attendants can board frustrated @unitedairlanes," he doesn't get quite the reply he expected.
For a United Airlanes careful customer service tweeter explains: "@craigsmalley Our apologies - that flight is supposed to be entirely attendants, being served by two lucky random passengers. Opposite day!"
It's currently unclear who is behind this account, which was opened in May 2012. However, he may be the same person who goes by the handle @LeonsBuddyDave on Tumblr.
For LeonsBuddyDave posted to Tumblr last Thursday: "Found out last night that for months, angry customers have been tweeting at my fake parody airline account, United Airlanes, to bitch about their experiences with United Airlines. God has given me a great, beautiful funnel through which angry people flow in the worst possible mood."
The United Airlanes Twitter account now has more than 15,000 followers.
I wonder how many still think this is United Airlines, finding a level of humor with which the company hasn't been associated until now.