MobileMe galleries not accessible from mobile devices

Some MobileMe users are having problems accessing their online photo galleries from Apple mobile devices such as the iPhone and iPod Touch.

Apple Discussions poster whitby writes:

"I have an iPhone 3G. I can get to the gallery web page but I have all my content protected by an id and password. I select the album and the iPhone prompts for the id and password. I enter it correctly (I know it works by going to one of my MACS and trying it), however all I get is a display to enter the id and password again."

In addition to the galleries not working, users might also experience application hangups and crashes when this problem occurs. Safari has become unresponsive for many users, causing them to force the iPhone/iPod Touch to reset in order to regain functionality. Some have found that hitting enter repeatedly will eventually clear the hangup, but not always.

This problem has been tracked to a bug in the iPhone/iPod Touch software which apparently does not properly handle the gallery names properly during the authentication process. Apple is aware of this bug, and has submitted a knowledgebase article (http://support.apple.com/kb/TS2493) with a workaround which will allow users to access their galleries until a fix is released.

Workaround: Access galleries through the browser Instead of using the iPhone's MobileMe gallery feature for protected albums, log in to the MobileMe galleries through Safari, using the "http://gallery.mac.com/membername" URL scheme. This should allow users to view the images.

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