Missing Sidekick data may be gone for good

T-Mobile issues apology to users, saying whatever contacts, calendar info, and other data that are currently missing from their Sidekicks are likely to be lost forever.

Most of them don't look like this today. CNET

It looks as though the current Sidekick outage is turning into a bigger mess for T-Mobile. The company has just published an apology to Sidekick users who've been without many important services for a few days--and says that because of a server error at Danger (a Microsoft subsidiary), affected users might not get their data back at all.

This is terrible news for some Sidekick users out there and is also one of the largest fails in cloud computing in recent memory. T-Mobile has already offered affected users a free month of service, but that was a few days ago when it seemed the problem was on its way to being resolved. Now, some users are looking at not having their data restored at all. Those whose data hasn't already been recovered will likely have to rebuild their contact lists, calendars, to-dos, and other personal content themselves.

The problem is that many users didn't back up that data. A friend of mine never backed up her Sidekick LX because Danger's server-side infrastructure made it redundant--or so she thought.

T-Mobile says they'll issue another update on Monday, October 12, which will communicate the current status of the repair.

One important point T-Mobile is communicating to affected users is not to power off your device. On its Web site, T-Mobile warns, "We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost." Good luck on Monday.

About the author

    With more than 15 years experience testing hardware (and being obsessed with it), Crave freelance writer Matt Hickey can tell the good gadgets from the great. He also has a keen eye for future technology trends. Matt has blogged for publications including TechCrunch, CrunchGear, and most recently, Gizmodo. Matt is a member of the CNET Blog Network and is not an employee of CBS Interactive. E-mail Matt.


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