Microsoft's Xbox Live hit with additional outage

The unplanned outage, which began Tuesday night, follows scheduled maintenance that had the service down late Sunday and part of Monday.

Visitors to the Xbox Live support page were offered the following message Wednesday. CNET News

An unplanned outage hit Microsoft's Xbox Live service starting Tuesday night, leaving online gamers unable to connect.

The outage started at 8:48 p.m. PDT Tuesday, according to Microsoft. It followed an earlier scheduled maintenance to both the Zune Marketplace and Xbox Live services that ran through the night Sunday and into Monday.

Microsoft said the outage was due to an unexpected issue following the maintenance work. Visitors to Microsoft's Xbox Live support page have been offered the following status update.

"Users will not be able to connect or log into Xbox Live," Microsoft said. "We are aware of the problem and working to resolve the issue. We apologize for any inconvenience this may cause."

At least for me, the Zune service appears to be working fine. I'll have more details on the Xbox outage once I get more from Microsoft.

Update, 3:05 PT: Microsoft said Wednesday afternoon that the service is back up. "Up and running," Microsoft said. "Users may experience intermittent issues posting TrueSkill statistics on Halo3. We apologize for any inconvenience this may cause."

A Microsoft representative said that outages, at least intermittent ones, lasted until 1 p.m. PT (initially they said 2:30). Microsoft declined to offer any further information on the cause of the outage.

About the author

    During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.

     

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