Microsoft repairs glitch in Windows RT 8.1 update

The update, which was causing installation issues for some Surface RT users, is back in the Windows Store.

Screenshot by Lance Whitney/CNET

Today Microsoft returned a fixed version of Windows RT 8.1 to the Windows Store for download.

Microsoft removed the operating system update from the Store on October 19, two days after launching it on October 17. The Windows RT 8.1 update was causing installation problems for a number of users.

On October 21, Microsoft officials said the installation woes were limited to Surface RT customers. According to Microsoft, one out of every 1,000 Surface RT 8.1 installs were experiencing problems that left updates incomplete and devices "unbootable" or bricked.

Today Microsoft issued an updated statement about the Windows RT 8.1 situation. A spokesperson sent me the following:

"This was due to a rare situation where firmware updates had not completed at the time of the update to RT 8.1. In most cases, if a customer encountered this issue, the result was simply an extra reboot. However, for a very small percentage, the boot configuration data was affected, which prevented a successful boot. We worked to quickly resolve the issue and now encourage customers to update their Surface RT devices. Surface Pro and 8.1 customers were not impacted by this issue.

"As previously announced, there is a recovery solution available for download here for Surface RT customers who experienced the installation issue. We apologize for any inconvenience this may have caused. If an issue occurs with our software or devices, we take immediate steps to ensure a quality experience for every single customer -- that's been our driving priority in this case, despite the very limited number of customers impacted. We are grateful to the customers who shared their Surface RT devices, assisting our efforts to determine the root cause quickly."

Today Microsoft began selling commercially its new Surface devices -- the Surface 2 (running Windows RT 8.1) and Surface 2 Pro (running Windows 8.1).

This story originally appeared as "Microsoft fixes Windows RT 8.1, update is back in Windows Store" on ZDNet.

About the author

    Mary Jo Foley has been a tech journalist for almost 30 years. She is editor of ZDNet's "All About Microsoft" blog. She authored "Microsoft 2.0: How Microsoft Plans to Stay Relevant in the Post-Gates Era" and co-hosts the "Windows Weekly" podcast on the TWiT Network.

     

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