Microsoft Office 2004 11.3 (#7): Word: Unexpected quits

Word: Unexpected quits Some users have reported unexpected quits from Word after applying the Office 2004 11.3 updater. One reader writes:

"Since updating to Office 11.3, I've had the 'Microsoft Word needs to close. We  apologize for the inconvenience.'  message three times. Removing all Microsoft program files and re-installing works temporarily."

Possible solutions

• Close Word.
• Open the Office 2004 folder. There should be a folder named "Templates".
• Open Templates folder.
• Drag the document "Normal" to your desktop.
• Navigate to this folder: Microsoft Office X Office Startup Word, drag all of the files in it (if there are files in it) to the desktop.
• Start Word and check.

Delete preference files/folders Try dragging the following files/folders to the trash:

• ~/Library/Preferences/com.microsoft.Word.plist
• ~/Library/Preferences/Microsoft

Feedback? Late-breakers@macfixit.com.

Previous coverage:

• Microsoft Office 2004 11.3 (#6): Entourage problems and fixes; Endnote incompatibility; more
• Microsoft Office 2004 11.3 (#5): Continuing issues
• Microsoft Office 2004 11.3 (#4): More fixes for problems updating; Entourage version remains at 11.2.5
• Microsoft Office 2004 11.3 (#3): Fixes for problems updating
• Microsoft Office 2004 11.3 (#2): Problems applying update
• Microsoft Office 2004 11.3 released: Security enhancements

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