MacBook Pro SuperDrive error during DVD burning

Users trying to burn DVDs on MacBook Pros have reported burn errors (code 0x80020063 or 0x8002006E) that prevent them from successfully creating their DVD. Disk burning issues can often be associated with some sort of hardware malfunction. However, in thi

Users trying to burn DVDs on MacBook Pros have reported burn errors (code 0x80020063 or 0x8002006E) that prevent them from successfully creating their DVD. Disk burning issues can often be associated with some sort of hardware malfunction. However, in this case, the issues are somewhat software related.

Newer MacBook Pros have a much smaller tolerance for dust and scratches than previous models, most likely to prevent bad media from negatively affecting the SuperDrive hardware. The tolerance level is decided in the OS, making the issue software, but the solutions come on a hardware level.

Possible Fixes

Users have expressed two primary fixes for this issue. The first solution to attempt (for reasons primarily concerning safety) has been presented by Apple Support Discussions user Divedeepbaby:

"I just had the same problem with an error code 0x8002006E. What I did was use a can of Canned Air and sprayed it into the slot. I could then burn a DVD again."

Using your notebook computers in places that attract a lot of dust can cause the sensors in the SuperDrive to not accept media. Blowing the dust out will likely fix the issue.

The second solution--not recommended by Apple, but done with success by several users--is relayed by Apple Support Discussions user iVmichael, suggesting to use a disk drive lens cleaner.

If neither of these solutions work, you may well be faced with a defective SuperDrive. As we will continue to advise here, when presented with a hardware issue (especially if you are still covered under AppleCare) it always best to see an Apple Genius at your local Apple Store, or bring your machine in to your nearest AppleCare Certified Technician.

Resources
Apple Support Discussions thread regarding the above DVD burning error codes.

Experiencing problems? Have feedback? Let us know! http://www.macfixit.com/contact

Resources
  • Apple Genius
  • Apple Support Discussions ...
  • http://www.macfixit.com/co...
  • More from Late-Breakers
  •  

    Join the discussion

    Conversation powered by Livefyre

    Don't Miss
    Hot Products
    Trending on CNET

    HOT ON CNET

    Up for a challenge?

    Put yourself to the real tech test by building your own virtual-reality headset with a few household items.