Macally replies on iKey mouse cursor freeze

Andy Chen (of Macally Peripherals) wrote us regarding the Macally iKey and mouse cursor freeze issues discussed on the MacFixIt Forums:

The mouse freeze issue is related to timing implementation between the host (Mac CPU), the keyboard/hub and the mouse during the sleep/wake up sequence. Clicking the mouse will wake up the keyboard/hub and the host (Mac CPU). In response, the Host (Mac CPU) will acknowledge that the keyboard/hub is awake, but never acknowledged the mouse. The mouse continues to stay in the sleep mode and appears to be frozen.

As work around, please wake your system by using the keyboard only. If by accident you click the mouse while the system is in sleep, please unplug and plug the mouse from the keyboard.

Macally Engineering implemented iKey's USB interface with the full compliance of the USB specifications. In order to help our users, a permanent solution to any present or future inconsistencies in the USB implementation was initiated by our engineer team. If desired, a replacement iKey will be available in mid April. Please note that the new G4's (code named "Sawtooth") sleep/wake up function will not freeze the mouse cursor using the existing iKey.