LivingSocial suffers two-day long site and mobile app outage

Due to an internal error, the daily deals' Web site and app have been out of commission for more than 24 hours.

Screenshot by Dara Kerr/CNET

Tuesday afternoon daily deals site LivingSocial acknowledged a site-wide outage and wrote a short blog post titled "We're on it." But more than 24-hours later, the site is still down.

"Suffice to say, we are ashamed and embarrassed," a company blog post from Wednesday afternoon reads. "We know you are frustrated. So are we."

It appears the outage was caused by an internal error on LivingSocial's Web site and mobile app. The company is adamant that the downtime has nothing to do with "external factors," aka hackers or cybercriminals.

"Also, there is nothing that leads us to think that any consumer or merchant data, or financial information has been compromised," the company wrote in another blog post on Wednesday morning.

LivingSocial has reason to reassure its users that the outage is not the result of a security breach. Just last April, the site's database was the target of a major cyberattack , which resulted in more than 50 million people having their personal information compromised, including names, e-mails, and encrypted passwords.

As far as the outage, the company says it has teams working on the issue around the clock and it anticipates having its systems back up and running sometime overnight.

"We will do better and we will be back," reads Wednesday afternoon's blog post. "We are committed to making this right with you, our customers and our merchants."

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About the author

Dara Kerr is a staff writer for CNET focused on the sharing economy and tech culture. She grew up in Colorado where she developed an affinity for collecting fool's gold and spirit animals.

 

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