Leaked memo notes MacBook Air display problems

Boy Genius Report publishes an internal Apple memo noting the reported horizontal flickering and faded on-screen colors after waking from sleep are known issues that it's working on.

Purportedly an internal memo to Apple's customer support staff, it appears to confirm that the Air's reported display issues are for real.
Purportedly an internal memo to Apple's customer support staff, it appears to confirm that the Air's reported display issues are for real. Boy Genius Report

The redesigned MacBook Air is only two weeks old, and reports of display issues have begun to crop up.

Cult of Mac reported earlier this week that it noticed flickering horizontal lines sometimes appearing on the display of its 13-inch model. A quick check of Apple support forums reveals a couple dozen reports of similar issues.

Though Apple has yet to publicly acknowledge the problem, a leaked internal memo shows that the company's support staff is indeed aware of it. Boy Genius Report received the memo from an unnamed source, and published it today.

Sources tell BGR:

(T)hat the manufacturer is investigating several of them internally. Included among the issues is a bug where the display flickers or shows horizontal lines of varying colors when a computer wakes from sleep or after hot-plugging a display. Another bug causes the screen to fade from light to dark repeatedly after waking from sleep. Apple's internal support system includes suggestions for interim fixes in each of these cases, but no permanent fixes are available at this time.

We've reached out to Apple for comment on the memo and the issue with displays to see if it will confirm either. We haven't heard back but will update the story if we do.

About the author

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her non-work life, she's a history geek, a loyal Dodgers fan, and a mac-and-cheese connoisseur.

 

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