J.D. Power customer care award ends in three-way tie

J.D. Power and Associates gives out the customer care award to not one, not two, but three different wireless carriers.

Every year or so J.D. Power and Associates gives out customer care awards to wireless carriers based on telephone calls, in-store visits, and online experiences. In the past, T-Mobile has reigned supreme in this department (except for August 2008, when Verizon snagged the title ).

This year, however, the customer care award ended in a three-way tie, with Alltel (recently acquired by Verizon Wireless), T-Mobile, and Verizon Wireless all grabbing the top spot, each with a score of 747. The highlights are as follows: Alltel did well with store visits and automated response systems; T-Mobile was great at transferring customers from an automated response to a live representative ( even though it does charge $18 upgrade fees ); and Verizon was particularly good at identifying problems quickly and handing them off to a representative.

What do you, dear readers, think of this? Do you agree that these carriers offer excellent customer service? Let us know in the comments.

About the author

Nicole Lee is a senior associate editor for CNET, covering cell phones, Bluetooth headsets, and all things mobile. She's also a fan of comic books, video games, and of course, shiny gadgets.

 

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