J.D. Power confuses again with another award
T-Mobile recaptures the top prize in J.D. Power's wireless customer care survey.
Every so often (we can't discern a regular pattern), J.D. Power and Associates hands out awards to wireless carriers. Though we don't doubt that J.D. Power's methodology is thorough and careful, we do have a hard time keeping track of them all. There are awards for, , , and . And within each award, there can be multiple categories and individual winners in each region of the country.
This time around,
T-Mobile has had a good record in the customer care category with several wins over the past few years. Last August, Verizon WirelessT-Mobile for the first time, which perhaps gave T-Mobile the motivation it needed to try just a little harder. In any case, its efforts paid off.
What do you think? Does T-Mobile deserve its award?