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iTunes 8.1.1 early issues roundup

Apple has released its newest update to iTunes and most early reviews are pretty good. The update has fixed several bugs and added a couple of features like importing CD tracks at iTunes Plus quality and additional sync support to the new iPod shuffle. As

CNET staff
4 min read
Apple has released its newest update to iTunes and most early reviews are pretty good. The update has fixed several bugs and added a couple of features like importing CD tracks at iTunes Plus quality and additional sync support to the new iPod shuffle. As with many software updates though, several people are encountering issues with their systems. Here is a look at some of the early issues reported from user forums and e-mails. Please keep in mind that these are isolated issues being experienced by some of our users and may not reflect a typical user experience when upgrading to iTunes 8.1.1.

Downloading issues
From Apple Support Discussion user "Dave P.":

"I tried several times and kept getting 'The update iTunes can't be installed. Software Update could not expand the package correctly.' 8.1.1 Update reports a similar problem. Thought it best to start a new thread with a clearer subject line, though.

The DMG at http://www.apple.com/itunes/download/ installed fine for me--after I quit iTunes and Xcode. Software Update flagged neither of these conditions, but I don't see why they'd generate an error re. package "expansion."

Syncing and purchasing issues
From MacFixIt user "Cheryl":
"I installed the upgrade and could no longer download music from the iTunes store. I tried to download the free song of the week and it would ask for my password but the download would fail. Now I cannot even open iTunes at all as it says: A required iTunes component is not installed. (-42404) I've tried to downgrade but the installer quits. I tried to install 8.1.1 again and it too quits without completing."
From MacFixIt user "Mark P.":
"Don't do it!!!! I upgraded to itunes 8.1.1 and now my iPhone and iPod will not sync!!!! I've never had a problem before but I get an error message: cannot read or write to hard drive!!!!!!!! HELP!!!!!!!!!!!!!!!!!!"
'Locked' access issues
From MacFixIt user "Brad M.":
"Just installed iTunes 8.1.1 and after updating, it's in a continual state of being locked up due to it looking for a new version of iconcertcal, all I can do is force quit, can't do anything in iTunes. Anyone else having this problem.."
From Apple Support Discussions user "Sharon K.":
"I downloaded it this morning. It keeps locking up on me. I was trying to update my iPod and it locked up on me. When I tried to use ForceQuit to quit, it wouldn't quit. I finally had to force shut down the computer holding down the on/off button. The iPod STILL didn't disconnect, so I disconnected it. Now my iPod crashed. I'm trying to restore the iPod but nothing's happening, the progress bar is in stripes and has been that way for about half an hour now. I can't shut anything down, it is using ALL of the computer's resources so I can't open anything else, I'm completely stuck. HELP!"
Incorrect playback issues
From Apple Support Discussion user "hawaiiinsomniac":
"I downloaded the new iTunes update and now my music videos play as regular songs. I have changed my settings to play my music videos "in a separate window" and still no video playing!"
From MacFixIt user "Albert Lilly":
"No sound at all on videos in iTunes 8.1.1.  Running 10.5.6 on a Mac G5 Dual 2.5."
Boot issues
From Apple Support Discussion user "Variability":
"My PB failed to restart after installing the 8.1.1 iTunes upgrade. I yanked the battery and tried again. It came up once. I started the activity monitor, tried to switch back to the finder, it locked up and I haven't been able to get it to come up since."

From Apple Support Discussion user "matachen":

"Downloaded 8.1.1 last night, was very excited at the prospect of Apple fixing the many problems I had with the 8.1 download, but haven't been able to boot up since. When booting, I get to the blue screen but then it shuts down."
CD/DVD drive issues
From MacFixIt user "James F." via e-mail:
"Since downloading and installing iTunes 8.1.1 my iMac optical drive will not accept any CD or DVD. Shortly after putting the disc in ejects it having never recognized it."
Resources
Read this Apple Support Discussions forum thread about iTunes 8.1.1 issues (1).
Read this Apple Support Discussions forum thread about iTunes 8.1.1 issues (2).
Read this Apple Support Discussions forum thread about iTunes 8.1.1 issues (3).

Experiencing problems? Have feedback? Let us know!

Resources

  • 8.1.1 Update
  • http://www.apple.com/itune...
  • Read this Apple Support Di...
  • Read this Apple Support Di...
  • Read this Apple Support Di...
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