iTunes 7.6: fix for problems with store login

[Tuesday, January 29th]

Users continue to report inability to login to the iTunes store after updating to iTunes 7.6. Among the error messages users are receiving when attempting to login:

• "We could not complete your iTunes store request. An unknown error occurred (5002)."
• "We could not complete your iTunes Store request. An unknown error occurred (-2)"
• "We could not complete your iTunes store request. The network connection was reset. Make sure your network connection is active and try again."

The fix that has proven successful for a number of readers:

1. Go to: http://store.apple.com
2. Click on "Account" near upper right
3. Log in using your Apple ID and password.
4. Click on "Change account information"
5. Fill out the form (effectively changing your AppleID to your email address)
6. You may have to update your credit card security code.
7. Go to iTunes and sign in with your new username (your email address)

[Thanks, Jason Braswell]

Meanwhile, some users have experienced success requesting deletion of their iTunes shopping cart from Apple (via this support request page).

MacFixIt reader Bill Wagoner writes:

"I had the infamous 5002 error stare me in the face for DAYS!  Finally an Apple rep suggested deleting my shopping cart (it had 114 entries) and that fixed the problem. They had to do it for me I was unable to gain access."

Feedback? Late-breakers@macfixit.com.

Previous coverage:

• iTunes 7.6: cannot login to iTunes store

Resources

http://store.apple.com

support request page

Late-breakers@macfixit.com

iTunes 7.6: cannot login t...

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