iTunes 7.0 Special Report: Inexplicable crashes: Removing bad plug-ins, other fixes

CNET staff

Sept. 2, 2009 12:06 a.m. PT

2 min read

If you are experiencing repeated crashes from iTunes 7.0 -- especially when simply switching tracks -- there are a number of workarounds that could prove useful.

First, delete the following files:

com.apple.iTunesHelper.plist
com.apple.iTunes.plist
com.apple.iTunes.eq.plist

from ~/Library/Preferences, then quit and re-launch iTunes. Note that after deleting these files you will need to re-establish some iTunes preferences.

Failing the above, look in the following directory:

~/Library/iTunes/iTunes Plug-ins

and remove any third-party plug-ins (including visualizers) you have previously added, then quit and re-launch iTunes.

Long filenames may cause crashes Meanwhile, we've received notes from readers indicating that extremely long filenames can cause iTunes 7.0 to choke.

MacFixIt reader Dave writes:

"iTunes 7.0 kept crashing on me at a repeatable point. I tracked it to one song. I noticed the song filename was quite long, so I trimmed it down. After that, iTunes no longer crashed. So check your files for long names."

Turn off Sound Enhancer It appears that some repeated crashes in iTunes 7.0 may be caused by use of the Sound Enhancer function.

Try turning off this option (in the "Playback" section of iTunes' preferences) then quit and re-launch iTunes and check for persistence of the crashes.

Index: