Isis mobile payment app gets slammed on Google Play

The app is averaging one-and-a-half stars after nearly 1,400 people have weighed in.

Isis Mobile Wallet at work. Isis

Isis, the mobile wallet launched by Verizon Wireless, AT&T, and T-Mobile, is off to a rocky start.

The app is getting slammed on the Google Play store, where it is averaging a score of one-and-a-half stars after nearly 1,400 people have weighed in.

Common complaints include the incompatibility of the Isis app with rooted Android phones, as well as the complicated process of getting a special SIM card to run the service.

By requiring a special SIM and a phone compatible with near-field communications (NFC) technology, Isis hasn't made the process for using its digital wallet easy. Also, iPhone users aren't able to use the wallet because Apple's smartphones don't use NFC technology. Of course, there were similar complications when Google Wallet launched, which had few phones and even fewer NFC-enabled sales terminals to work with.

Part of the limitations are a result of the architecture of Isis, which includes features like enhanced security for fraud protection and a secure element in the SIM to store customer account information.

Isis launched on Thursday after a long trial in Salt Lake City and Austin, Texas.

A representative from Isis declined to comment.

Tags:
Mobile
Phones
About the author

Roger Cheng is the executive editor in charge of breaking news for CNET News. Prior to this, he was on the telecommunications beat and wrote for Dow Jones Newswires and The Wall Street Journal for nearly a decade. He's a devoted Trojan alum and Los Angeles Lakers fan.

 

Join the discussion

Conversation powered by Livefyre

Don't Miss
Hot Products
Trending on CNET

HOT ON CNET

Point-and-shoot quality with your phone?

Upgrade your camera photo game with these great additions.