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iPhone OS 3.0 support documents for the iPhone and iPod Touch

<p>Apple has released a series of knowledgebase documents pertaining to the recently released iPhone 3.0 software update. These documents tackle problems people may experience in using the software both on the iPhone and iPod Touch.</p>

CNET staff
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CNET staff
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Apple has released a series of knowledgebase documents pertaining to the recently released iPhone 3.0 software update. These documents tackle problems people may experience in using the software both on the iPhone and iPod Touch.

Floating time zone support for calendar events

In previous versions of the iPhone software, floating time zones were not supported and therefore not preserved when transfered from iCal or MobileMe to the iPhone. Support for this has been added in the 3.0 software update, so if you are in need of this functionality, be sure to update your iPhone.

Troubleshooting "Find My iPhone" and "Remote Wipe"

This Apple knowledgebase document covers several problems that people are having with the new remote iPhone access features that were introduced with the iPhone 3.0 software.

General Problems:

  1. "Find My iPhone" icon not appearing in the "account" section at www.me.com.
  2. iPhone appears but does is offline.
  3. iPhone appears and is online but has the wrong name.
  4. Previously-owned iPhone appears instead of the current one.
  5. The "Find My iPhone" map not containing any data.
  6. Alerts stating "Unable to process your request."

iPhone/iPod Touch Location Problems:

  1. "Location is not enabled" alert.
  2. "Location is not available" alert.
  3. Location is out of date or inaccurate.
  4. Location circle is too large to be of any use.

Message Display Problems:

  1. Message not received.
  2. No sound played upon receiving message.
  3. Unable to turn off received message sound.

Remote Wipe Problems:

  1. No confirmation for remote wipe.
  2. What to do if you found your phone after remote wiping.

About "SMS" and "MMS" messaging

This document discusses the requirements for each of these messaging technologies, and contains links to troubleshooting them on the iPhone.

Troubleshooting Internet tethering

This document offers troubleshooting for problems that people may experience when trying to tether their internet connection via the iPhone. Some of the symptoms covered in this document are:
  1. Unable to enable tethering.
  2. Unable to access the internet even though tethering is enabled.
  3. iPhone displays "Internet Tethering" whenever it is connected to the computer.
  4. Slow tethering speeds.
  5. Connections dropped.
  6. Errors occurring during Bluetooth tethering.

Purchasing iPhone 3.0 Software Update for iPod Touch

This article outlines the procedure for purchasing, downloading, and installing the iPhone 3.0 update for iPod Touch owners.

About the security content of the iPhone OS 3.0 update

This document lists the software stability and security issues that were addressed by the iPhone 3.0 update. This does not cover new features, but instead outlines just the fixes that previously kept iPhone users at risk for data loss or identity theft.

Resources

  • Floating time zone support...
  • Troubleshooting "Find My iPhone" and "Remote Wipe"
  • About "SMS" and "MMS" messaging
  • Troubleshooting Internet t...
  • Purchasing iPhone 3.0 Soft...
  • About the security content...
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