iPhone or iPod touch not recognized? Restart/Reinstall Apple Mobile Device Service

iPhone or iPod touch not recognized? Restart/Reinstall Apple Mobile Device Service

We've recommended the deletion and subsequent re-installation of the Apple Mobile Device components under Mac OS X and resetting the service under Windows for a variety of iPhone issues, including sync problems, problems recognizing the device, problems restoring, and more.

Apple has now echoed this advice in a Knowledge Base document (#306637) specifically for the issue where the iPhone or iPod Touch is not recognized by the host computer. This can be accomplished by the following platform-specifc processes (Apple's article mentions only Mac OS X):

Mac OS X

Delete the following files:

  • /System/Library/Extensions/AppleMobileDevice.kext
  • /System/Library/PrivateFrameworks/DeviceLink.framework
  • /System/Library/PrivateFrameworks/MobileDevice.framework
  • /Library/Receipts/AppleMobileDeviceSupport.pkg
then re-installing the latest version of iTunes.

Windows XP

  • Quit iTunes and disconnect the iPhone
  • Go to the Start menu, thenthe Control Panel and open Administrative Tools, then Services.
  • Select "Apple Mobile Device" then "Stop the service."
  • After it is stopped, click "Start the service."
  • Connect the iPhone again, launch iTunes and check for recognition.

Windows Vista

  • Quit iTunes and disconnect the iPhone
  • Go to "Start," then search for "Services"
  • In Programs, click "Services".
  • Select "Apple Mobile Device" then "Stop the service."
  • After it is stopped, click "Start the service."
  • Connect the iPhone again, launch iTunes and check for recognition.

Feedback? info@iphoneatlas.com.

 

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