iPhone or iPod touch not recognized? Restart/Reinstall Apple Mobile Device Service
iPhone or iPod touch not recognized? Restart/Reinstall Apple Mobile Device Service
We've recommended the deletion and subsequent re-installation of the Apple Mobile Device components under Mac OS X and resetting the service under Windows for a variety of iPhone issues, including sync problems, problems recognizing the device, problems restoring, and more.
Apple has now echoed this advice in a Knowledge Base document (#306637) specifically for the issue where the iPhone or iPod Touch is not recognized by the host computer. This can be accomplished by the following platform-specifc processes (Apple's article mentions only Mac OS X):
Mac OS X
Delete the following files:
- /System/Library/Extensions/AppleMobileDevice.kext
- /System/Library/PrivateFrameworks/DeviceLink.framework
- /System/Library/PrivateFrameworks/MobileDevice.framework
- /Library/Receipts/AppleMobileDeviceSupport.pkg
Windows XP
- Quit iTunes and disconnect the iPhone
- Go to the Start menu, thenthe Control Panel and open Administrative Tools, then Services.
- Select "Apple Mobile Device" then "Stop the service."
- After it is stopped, click "Start the service."
- Connect the iPhone again, launch iTunes and check for recognition.
Windows Vista
- Quit iTunes and disconnect the iPhone
- Go to "Start," then search for "Services"
- In Programs, click "Services".
- Select "Apple Mobile Device" then "Stop the service."
- After it is stopped, click "Start the service."
- Connect the iPhone again, launch iTunes and check for recognition.
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