iPhone 5 rated 5th in U.S. user satisfaction

Apple was No. 1 overall for user satisfaction, but the iPhone 5 came in behind four Android devices among U.S. consumers, says a poll from OnDevice Research.

OnDevice Research

The iPhone 5 trailed four Android phones for user satisfaction, according to a new report out today.

Conducted by mobile research firm OnDevice Research, the poll asked 320,000 smartphone and tablet users in six countries how satisfied they were with their devices. Among the 93,825 people surveyed in the U.S., Motorola's Atrix HD came out on top, followed by Motorola's Droid Razr M, HTC's Rezound 4G, and Samsung's Galaxy Note 2, leaving the iPhone 5 in fifth place.

"Although Apple created one of the most revolutionary devices of the past decade, other manufactures have caught up, with some Android powered devices now commanding higher levels of user satisfaction," On Device Research marketing manager Sarah Quinn said in a statement.

Apple did fare better among the 52,140 people polled in the U.K., where it took second place behind HTC's One X. Samsung's Galaxy Note 2 was No. 3 for user satisfaction, followed by its Galaxy S3 Mini and the full-size Galaxy S3.

OnDevice Research

Among the rankings for overall mobile device satisfaction in the U.S., Apple took the top spot. Google was ranked second, followed by Motorola, HTC, Nokia, and Sony Ericsson. And for some unknown reason, Samsung was ranked at the very bottom.

4G also played a role in user satisfaction. The top five devices in the U.S. all support 4G, and people with a 4G subscription were slightly more satisfied than were those stuck at 3G.

The survey reached mobile users in the U.S., the U.K., France, Germany, Japan, and Indonesia.

Some of the findings seem a bit odd, especially since OnDevice Research didn't reveal all of the devices included in the survey. Google was ranked second in mobile device satisfaction, but Google itself is not an actual device maker. And why Samsung was at the bottom of the satisfaction list is a mystery.

A spokesman for OnDevice Research was able to address a couple of questions. The survey was conducted via the mobile Web where the company's software was able to detect the user's device. Users were then asked to rate the satisfaction level with their device on a scale of 1 to 10. Google was included on the device satisfaction list because of its Nexus phones.

Updated 7:00 a.m. PT with response from OnDevice Research.

Read the full CNET Review

Apple iPhone 5

The Bottom Line: The iPhone 5 completely rebuilds the iPhone on a framework of new features and design, addressing its major previous shortcomings. It's absolutely the best iPhone to date, and it easily secures its place in the top tier of the smartphone universe. / Read full review

About the author

Journalist, software trainer, and Web developer Lance Whitney writes columns and reviews for CNET, Computer Shopper, Microsoft TechNet, and other technology sites. His first book, "Windows 8 Five Minutes at a Time," was published by Wiley & Sons in November 2012.

 

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