Last month, we shared the sad story of how our brand-newwent from Crave fave to purple nurple, with a that scarred its beautiful AMOLED screen forever.
We took our Nexus One to HTC support -- under encouragement from Google -- and it promised to investigate fully. Now the results are in, and HTC tells us it couldn't find anything that could have caused a crack while the phone wasn't being handled.
"We're as mystified as you are," said a representative from HTC technical support.
HTC said that broken screens are quite common, but it had never heard of a screen cracking while quietly sitting on a desk. Unfortunately, we didn't have a camera trained on the phone when it happened, so we can't say for sure that it wasn't damaged by a low-flying bird or one of our many inter-office enemies.
"Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," suggested our support guy. He agreed that it's possible that a small crack could spread over time, like a ding in a car window.
HTC support told us that a common cause of cracked screens is "putting it in handbags and getting knocked around by keys, because it's not in the pouch." The Nexus One comes with a neoprene case included in the box.
HTC told us that the cost for repairing a cracked screen like ours would be around £180, including parts, labour, shipping and VAT.
If you've got the same problem, our top tip is to think hard about how it got broken -- within the bounds of truthiness, of course. HTC support says it will ask you whether you've carried the phone in a pocket or kept it out of its case.
Despite Google bragging about testing the Nexus One with some aggressive poking and dropping, as seen in recent
We don't remember reading that warning on the box, but we've got a new Nexus One (courtesy of HTC) and we won't be coddling it -- we treat all our mobile phones equally. Stay tuned to find out if this one lasts longer in our dangerous trousers.