HP offers Response, Workaround for ScanJet Processor Usage Issue

Earlier this month, we reported on a problem where Hewlett Packard's ScanJet Manager software component severely drained processor cycles, in some cases using up to 90 percent of the system's resources and causing dramatic system slow-down.

MacFixIt reader Jeff Fishbein received a reply from the company's Technical Support department, who offered the following response and potential workaround:

"This issue is currently under investigation by HP, however we do have a suggestion for getting around this issue.

• Click the Apple menu and select System Preferences.
• Click Login.
• Select HP Scanjet Manager in the Login Items list and click Remove.
• Launching HP Precisionscan Pro can then use the scanner. HP Precisionscan Pro is located in: Mac HD > Applications > Hewlett-Packard > HP Photo and Imaging Software > HP Scanjet Software.

"We apologize for any inconvenience this has caused."

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