HP expanding call center in Costa Rica

Hewlett-Packard plans to expand its work force in San Jose. But it's not talking about the capital of Silicon Valley.

San Jose, Costa Rica, where HP already employs 3,300 call center workers, will eventually host nearly twice that many workers with the opening of a new building, HP announced Friday. The building adds onto the existing call center in San Jose, which currently handles 70,000 support calls a day for English-, French- and Spanish-speaking customers of HP.

Procter & Gamble is one of HP's major clients handled by the support center, it said. HP provides IT support for P&G, and payroll and accounting services to other clients at the center.

HP has been consolidating its own service centers over this year as part of CEO Mark Hurd's cost-cutting plans. It has announced plans to condense 85 data centers into six locations, and slice off superfluous real estate holdings.

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    Tom Krazit writes about the ever-expanding world of Google, as the most prominent company on the Internet defends its search juggernaut while expanding into nearly anything it thinks possible. He has previously written about Apple, the traditional PC industry, and chip companies. E-mail Tom.

     

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