Google, HP recall Chromebook 11's original charger

The companies offer a free replacement charger to people affected by the recall and resume sales of the laptop featuring an improved charger.

CBS Interactive

Google and Hewlett-Packard have officially confirmed a recall of the original charger for the HP Chromebook 11.

Google announced on Tuesday that it will replace customers' original Chromebook 11 chargers for free. Customers who purchased the laptop before December 1 can fill out an online request form for a new charger. Google said it will mail qualifying customers a new charger along with a prepaid shipping package to return the original charger to be properly disposed. Google also reiterated that Chrombook 11 owners should "stop using the recalled charger."

HP and Google halted sales of the Chromebook 11 last month after users reported that the chargers were overheating, causing issues during use. Google said at that time that it was working with the Consumer Product Safety Commission (CPSC) to determine the proper course of action. Google said on Tuesday that the CPSC, along with other agencies, decided a recall was in order.

In addition to launching its recall, Google said that it has resumed the sales of its Chromebook 11. All new purchases include the improved charger.

Tags:
Mobile
Laptops
About the author

Don Reisinger is a technology columnist who has covered everything from HDTVs to computers to Flowbee Haircut Systems. Besides his work with CNET, Don's work has been featured in a variety of other publications including PC World and a host of Ziff-Davis publications.

 

Join the discussion

Conversation powered by Livefyre

Show Comments Hide Comments
Latest Galleries from CNET
Uber's tumultuous ups and downs in 2014 (pictures)
The best and worst quotes of 2014 (pictures)
A roomy range from LG (pictures)
This plain GE range has all of the essentials (pictures)
Sony's 'Interview' heard 'round the world (pictures)
Google Lunar XPrize: Testing Astrobotic's rover on the rocks (pictures)