Google+: About 1 million feedback messages so far
Wondering why Google didn't respond to your thoughtfully written Google+ feedback? Because it's only one among many, many such messages.
Your mother may think you're one in a million, but when it comes to Google+ feedback, you're just one among a million.
Google+ has a feedback tool, complete with an automatic screenshot ability that lets people redact sensitive information and a mechanism to detect which browser a person is using, and various Googlers encountering criticism have encouraged people to use the system. But in explaining why Google doesn't reply to feedback about Google+, Bradley Horowitz, the vice president in charge of the project, had this to say today:
We've probably received a million pieces of feedback. Literally. We're not going to be able to thoughtfully respond to all of them, but we do have a means of collecting them, aggregating them, triaging them, etc. Your feedback matters, and is appreciated. But I regret that we're not going to be able to personally acknowledge every bug report or suggestion.
Horowitz offered this among comments to a post by Tim O'Reilly, the chief executive of O'Reilly Media, who is interviewing Horowitz today.