Glitch hampers Vista family pack option

Microsoft says it's working to fix a glitch that stopped some customers from taking advantage of offer to get additional licenses for less.

Microsoft said Friday that it is working to resolve a glitch that prevented some customers from taking advantage of the company's Vista family pack option.

The company is offering Vista Ultimate buyers in the U.S. and Canada the option of purchasing up to two additional licenses of Vista Home Premium for $50 apiece. However, some early takers on the offer got product license keys that did not work.

The software maker told CNET Friday that it is aware of the issue and is working to fix things.

"New product keys are on the way as of this afternoon to the small group of customers who have been affected," a Microsoft representative said in an e-mail. "We've also taken steps to ensure that the issue is resolved going forward."

The family pack option, billed as a limited-time offer, is a new option with Vista. Amid much marketing fanfare, the Microsoft operating system went on sale to consumers on Tuesday.

Darryl Whitworth, of Duncan, British Columbia, said he bought Vista Ultimate primarily for the family pack option, but got an error message when he tried to buy the additional licenses.

"I am not sure if I would have purchased the (more expensive) Ultimate version if this offer had not been available," Whitworth said in an e-mail interview.

Ultimate carries a suggested price tag of $399, or $259 for those upgrading from Windows XP or Windows 2000, as compared to the Home Basic and Home Premium options, which range from $99 to $159 for the upgrade and $199 to $239 for the full version.

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