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Getting Quicken 2002 R2 update to download/install

Getting Quicken 2002 R2 update to download/install

CNET staff

Regarding problems getting or installing the Quicken 2002 Deluxe R2 11.0.1 (see yesterday's item):

Canadian version glitch? Bob Franken writes: "I was just informed by Quicken tech support that the problem some users were seeing with the updater was only with Canadian versions. Intuit has updated their patch on the Intuit web site, so now anyone who had the problem should be able to download the new patch and update successfully."

Install in OS X issue Tom Vineyard writes: "Download went fine, but note that the download page says: 'The Quicken Deluxe R2 Updater application will launch in Classic mode before updating the Quicken 2002 application. Once Quicken 2002 has been successfully updated, you can quit Classic mode and Quicken 2002 R2 will launch under OS X.'"

No luck for us We still get a "connection failure" error every time we try to download this update (running OS X 10.1.1). One suggestion is to make sure that Passive FTP is enabled in Network settings. We tried this and it had no effect. Nick Van Valkenburgh suggests that updating the firmware on our LinkSys router may have some effect, as Intuit told him that "they have changed their download methods and some routers/firewalls are not handling it well." We have not tested this out as yet.