Falcon Northwest responds to Mach V power button concerns

Falcon Northwest provides photos in response to an issue we came across in a recent review.

We posted a review of the latest iteration of Falcon Northwest's Mach V gaming desktop last night, and in it we documented an issue we came across with the stability of the power button hardware.

In response to our concerns, Falcon looked into the problem. The photos below, according to Falcon Northwest CEO Kelt Reeves, say you don't need to worry if you're thinking of buying a Mach V.

We'll refer you to the review for the full details of the problem, but the short of it is that when we pushed the power button to turn our review unit on, the button collapsed into the case. Due to the case's construction, reseating the button involved an irritating, multi-step process in which we had to remove three of the four exterior case panels.

As illustrated by the photos below (if you squint, anyway), it seems the button instability was due to a preproduction version of the case, where the power button's supporting bracket was .001 inches too thick, which resulted in an insecure retaining tab.

According to Falcon Northwest, the pre-production version of the Mach V's new case uses a metal bracket with a thicker insert for the power button housing.
According to Falcon Northwest, the preproduction version of the Mach V's new case uses a metal bracket with a thicker insert for the power button housing. Falcon Northwest

The production version of the power button bracket has finer tooling, and should hold the power button in place more effectively.
The production version of the power button bracket has finer tooling, and should hold the power button in place more effectively. Falcon Northwest

We have only Falcon Northwest's word that these pictures explain the issue, and that the thicker clip went out only in preproduction review units and not the final systems that went out to customers. To the company's credit, it's been trustworthy throughout the seven-plus years this editor has reviewed its products, so we're not inclined to doubt its word. If you have the financial wherewithal to order a Mach V and have any issues similar to those we described, please let us know and we'll update accordingly.

 

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