Do tech support in your underwear with SupportSpace

SupportSpace can put a paid support line on your desk.

SupportSpace is a new tech-support network. It certifies independent tech experts and connects them with people in need. I'm unclear how this certification and rating works, but I imagine it's based partly on feedback from users. The company provides call connection, desktop-sharing services, and other utilities to its contractors.

It's a shame that this service (and its several competitors) is needed, but since the tech support we get from most companies is maddeningly poor, this evolution in UGS (user-generated support) is a workable fix. Plus, it could be another decent way for geeks to make a few bucks without changing out of their jammies. The service has been in beta for a while but is opening up to everyone at Demo 2008. See also one of my favorite UGS sites, Satisfaction (see Satisfaction is smart, crowd-sourced support).

It's like an adult chat network. Except they'll fix your PC.

Tags:
Software
About the author

Rafe Needleman reviews mobile apps and products for fun, and picks startups apart when he gets bored. He has evaluated thousands of new companies, most of which have since gone out of business.

 

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