Dell to cut almost 900 jobs

Company will close one Canadian customer service center and cancels plans to open another.

Updated at 1:50 p.m. PST with comments from Dell.

More changes are afoot at Dell. The Texas PC maker plans to shut down a Canadian call center and lay off almost 900 workers.

The Edmonton, Alberta, center in Canada will close during the second quarter to consolidate customer service operations. Most of the nearly 900 employees will receive pink slips, while some will be reassigned elsewhere in the company. In addition, Dell has decided not to open a second Canadian customer service center planned for Ottawa. In all, the company has 25 call centers worldwide.

The cuts "are part of the series of changes being made across the company globally to enhance the efficiency of our business," said Dell spokesman David Frink.

It's part of a plan Dell announced in May in which the company would reduce its workforce by nearly 10 percent , or about 8,800 jobs.

The world's second-largest PC maker said just a day earlier it would close all 140 of its U.S. stores in favor of focusing on its new strategy of selling its products through retail outlets like Best Buy, Wal-Mart, and Staples.

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About the author

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her non-work life, she's a history geek, a loyal Dodgers fan, and a mac-and-cheese connoisseur.

 

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