Consumers to cell providers: Can you hear me now?

Less than 50 percent of mobile users are pleased with their coverage.

We already know mobile phone companies are under fire for hidden surcharges, exaggerated service area claims, and other questionable business practices ranging from irritating to illegal. Citing mandatory contract extensions in particular, a new survey of 47,000 users indicates that a majority are not happy with their provider. What will it take to cause a change in the wireless industry?

Read the full story at Information Week.

About the author

    Emily Shurr is CNET News.com general-assignment news producer.

     

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