Computer glitch strands thousands at LAX

A Customs computer systems malfunction strands more than 20,000 international passengers for several hours at Los Angeles International Airport.

A U.S. Customs computer systems malfunction stranded more than 20,000 international passengers for several hours at Los Angeles International Airport on Saturday.

The system, which contains criminal information used to screen passengers seeking to enter the United States, went down around 2 p.m. PDT and was not replaced until nearly midnight.

''That system allows our officers to make decisions on who we can allow to enter the United States,'' Mike Fleming, a U.S. Customs and Border Protection spokesman, told the Associated Press. ''You just don't know by looking at them.''

Homeland Security officials blamed the malfunction on the fiber optic cables that support the system used to process international passengers. The system was restored at 11:45 p.m., but it took Customs officials until nearly 4 a.m. Sunday to clear the last of the backlogged travelers.

Many passengers who had already spent 10 or more hours on airplanes during their flights were kept on their planes for several hours after the international terminals used for processing arriving passengers reached capacity. Airport officials said the stranded planes were connected to ground power and passengers had access to food, water and bathrooms.

Tags:
Tech Culture
About the author

Steven Musil is the night news editor at CNET News. Before joining CNET News in 2000, Steven spent 10 years at various Bay Area newspapers.

 

Join the discussion

Conversation powered by Livefyre

Show Comments Hide Comments
Latest Galleries from CNET
Tech industry's high-flying 2014
Uber's tumultuous ups and downs in 2014 (pictures)
The best and worst quotes of 2014 (pictures)
A roomy range from LG (pictures)
This plain GE range has all of the essentials (pictures)
Sony's 'Interview' heard 'round the world (pictures)