A Comcast spokeswoman said that service is operating normally in Indianapolis and has been all week. A recording on the local customer service line alerting people to a service outage in the Indianapolis and Pine Valley regions was a mistake, she said. And a big mistake it was. Comcast doesn't even serve the Pine Valley region, according to the spokeswoman.
But there was a fiber cut on June 28th in Fort Wayne, Indiana, she said. Crews were dispatched right away, and service was up and running within a few hours. The outage in Fort Wayne did not affect any other cities in Indiana, she added.
As for the customers in Indianapolis who said they can't surf the web or access email, she recommends contacting Comcast directly to report a service problem. But she said that whatever the issue is, it's not a network wide problem.