Clearly, T-Mobile is doing something right

T-Mobile again ranks #1 in customer service level satisfaction.

Actually, T-Mobile does several things right. Yet again , America's fourth-largest wireless carrier was ranked No. 1 by J.D. Power and Associates for its customer service. For the fifth consecutive reporting period (I'm not exactly sure what constitutes a "reporting period"), T-Mobile gets the highest rating for positive customer care experiences. It also gets the highest retail sales satisfaction for the fifth consecutive period and the highest business customer service satisfaction for the second period. As for the other carriers: Verizon Wireless places second, AT&T and Alltel tie for third, and Sprint Nextel places last.

With T-Mobile constantly taking the title, I admit this contest is beginning to get a little boring. However, I commend T-Mobile for taking the prize. I'm interested if T-Mobile customers agree. So please leave your comments below and tell me what you think.

About the author

Senior Managing Editor Kent German leads the CNET Reviews editors in San Francisco. A veteran of CNET since 2003, he still writes about the wireless industry and occasionally his passion for commercial aviation.


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