Clearly, T-Mobile is doing something right

T-Mobile again ranks #1 in customer service level satisfaction.

Actually, T-Mobile does several things right. Yet again , America's fourth-largest wireless carrier was ranked No. 1 by J.D. Power and Associates for its customer service. For the fifth consecutive reporting period (I'm not exactly sure what constitutes a "reporting period"), T-Mobile gets the highest rating for positive customer care experiences. It also gets the highest retail sales satisfaction for the fifth consecutive period and the highest business customer service satisfaction for the second period. As for the other carriers: Verizon Wireless places second, AT&T and Alltel tie for third, and Sprint Nextel places last.

With T-Mobile constantly taking the title, I admit this contest is beginning to get a little boring. However, I commend T-Mobile for taking the prize. I'm interested if T-Mobile customers agree. So please leave your comments below and tell me what you think.

About the author

Kent German leads CNET's How To coverage and is the senior managing editor of CNET Magazine. A veteran of CNET since 2003, he started in San Francisco and is now based in the London office. When not at work, he's planning his next trip to Australia, going for a run, or watching planes land at the airport (yes, really).


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