does it again (and not in a good way)

Not only does the company make it hard to cancel your membership, but also it still sends you spam.

Last year I ranted about how nickels-and-dimes its users. While every other social networking site (at least that I've seen) doesn't charge its members to read messages, does. If you have a free membership (as I did), and some long lost high school friend decides to contact you, you can't read their message until you pay up for a "gold membership." As if. After thinking about it, I decided to cancel my membership. Here is where it gets really good. While there appeared to be an online option for canceling, I kept getting an "internal service error." I tried canceling online a few times. I was successful only after I e-mailing a representative. However, "gold members" can only cancel by asking the Classmates customer service team to do it.

To me, none of these policies make customer friendly, or easy to use. I contacted Classmates' media representative in November for comment, but I have not received a response. To top it off, I received spam from the company today. Nowhere in the e-mail did the company give an option to "unsubscribe." Argh!

About the author

Senior Managing Editor Kent German leads the CNET Reviews editors in San Francisco. A veteran of CNET since 2003, he still writes about the wireless industry and occasionally his passion for commercial aviation.


Join the discussion

Conversation powered by Livefyre

Show Comments Hide Comments
Latest Galleries from CNET
Tech industry's high-flying 2014
Uber's tumultuous ups and downs in 2014 (pictures)
The best and worst quotes of 2014 (pictures)
A roomy range from LG (pictures)
This plain GE range has all of the essentials (pictures)
Sony's 'Interview' heard 'round the world (pictures)