Chevy Volt scores highest satisfaction rating in Consumer Reports survey

Ninety three percent of Volt owners say they would purchase the vehicle again. But is this just the honeymoon period?

2011 Chevrolet Volt
2011 Chevrolet Volt CNET

The Chevrolet Volt may be facing a lot of heat in the press due to the recent NHTSA investigation , but current owners have nothing but good things to say about their plug-in hybrids.

Consumer Reports says that the Chevrolet Volt scored the highest rating in their annual owner satisfaction survey, with 93 percent of buyers saying they would purchase the vehicle again. The four-seater plug-in hybrid with a 40-mile electric range edged out the Dodge Challenger and Porsche 911 to take the top spot on the list. Both sports cars boast a consumer satisfaction score of 91.

However, the product testing outlet issued a few caveats about the Volt's high marks. Consumer Reports noted that because the vehicle has been in showrooms for only a few months, they were able to survey only a small number of vehicle owners, who may not have owned the car for a long period of time. They also cautioned that early adopters of new technology tend to be more enthusiastic (although the same qualification is true for sports car aficionados), and that other new eco cars, such as the Smart ForTwo, debuted on the market with rave reviews from owners, only to see customer satisfaction scores fall once the honeymoon period was over.

It's not clear how the NHTSA investigation will affect consumer ratings of the vehicle. No Volt owners have reported vehicle fires, and by offering them loaner vehicles until the investigation is completed, GM is showing excellent customer service. And although GM will miss their target of selling 10,000 Volts this year, sales of the Volt in November increased by 2.8 percent from October. Next year the auto manufacturer plans to sell 45,000 plug-in hybrids.

 

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