In his early days as an engineer and executive at Apple Computer, he played an integral role in the development of the Macintosh II and the PowerBook. Now, as Dell's senior vice president in charge of product design, Medica is overseeing Dell's attempt to shed its image among consumers as a stodgy supplier of no-frills business PCs to a hip, edgy company attuned to the tech-savvy buyer. In other words, the "Appleization" of Dell.
Upon his arrival at Dell in 1993, Medica built up another area in which Dell had little prior experience: the notebook business. He's now charged with
Medica sat down with CNET News.com to discuss Dell's renewed focus on product design and how the company can get in the good graces of fickle hipsters.
Q: Do you think that Dell can learn to be cool?
Medica: Define "cool."
That's the thing. It's one of those things where you don't know exactly what it is, but you know when you see it. Is this something that you can learn how to do, or are product design and "coolness" things that must be part of a company's culture?
Medica: There is certainly a cultural element. When I think of an awesome product or products that I've had in my lifetime that I've thoroughly enjoyed, they're the products that are extraordinarily well thought through. (They) have a level of physical quality and predictability and function, and they are as enjoyable to use on the first day as they are on the day you've replaced them. They have a level of support and/or trust with the company from which I purchased the product, and whenever I need any type of service support?it's predictable, it's well done, and solves my issue.
Those are the kinds of attributes that I speak to. Then there's a whole element of emotional attributes that have to do with what kind of an emotional reaction do either I have to the product, or do others have when they see the product.
That's where you can gauge and/or measure when you have done it well--those elements of that product experience are resonating both with you personally as well with others around you. And that can be whether it's the press, whether it's peers, whether it's friends, family, customers.
Does cool design need to be part of a company's culture in order to reach these types of customers? I've been to Cupertino (Apple's headquarters) and I've been to Round Rock (Dell's home base) and as you know, those are two very different offices.
Having had a chance to work in both settings, what's so appealing and continues to be so appealing today about Dell is that it really is about the customer. And it really is trying to ensure that we are delivering a value proposition in the form of a leading product, a great value with an awesome support and service backup. That is what has made this company what it is today. And we would not have gotten to where we have gotten to if we had terrible products, right?
Sure. But why then are we having this conversation? Why is design a renewed or a heightened priority for Dell now?
I think we all see that in many ways, there has been a commoditization to some degree in the PC space. And there is an opportunity for Dell to be able to further distinguish itself by investing further in product design and differentiating our products to create a new level of demand, and also to enable us to create even more enduring relationships with customers.When it comes to the overall design, how much do your core business customers care?
When we take a look at general usability or industrial design and appearance, the design languages of our client products--(such as) the OptiPlex, Precision or products--were derived to support the following attributes: to convey to users a level of professionalism, a level of quality and durability and reliability, a level of compatibility with the office environment and other products or furniture that are in the environment of the end user.