On the surface, it looked like another routine personnel move with a new corporate suit moving into the executive suite, but Microsoft's decision this week to hire former Clinton political operative Mark Penn as a vice president in charge of "strategic and special projects" -- whatever that means -- may turn out to be one of the more profound decisions the company takes this year.
Will get to why in a moment. First, the context.
Penn's hiring doesn't come out of the blue. He's joining a company at a critical point in its evolution (Dare I say transformation?). For some time now, Microsoft, a company with historical roots in the enterprise, has tried assiduously to keep pace with the accelerating shift in computing toward more mobile -- and consumer-facing -- technologies. This began a few years ago when Redmond finally understood that Apple had the right idea and it needed to follow Steve Jobs' lead (naturally, without admitting anything of the sort). Microsoft being Microsoft, the transition has been anything but smooth.
When it comes to engineering chops, Microsoft is on a par with its peers. Signing up smart talent has rarely been an issue. Which inevitably raises the eternal barroom conversation-starter: Why can't this company consistently create products that seduce and dazzle consumers the way Apple does? Of course, the reality is more nuanced than that.
No argument that Microsoft has turned out its share of consumer clunkers over the years -- a list of all-time forgettables highlighted by the likes of Microsoft Bob, the Kin, and the Zune. But those embarrassments are more than counterbalanced by the success of the Xbox and Kinect, both now billion-dollar businesses. And looking ahead, the more recent product debuts of Windows 8 and the Surface tablet were accompanied by warm reviews, promising harbingers when the products finally wind up in consumers' hands.
Back to Penn, whose move to Microsoft I find intriguing. A brief review of Penn's CV reveals a blue-chip roster of clients, including the likes of the Clintons (Bill and Hillary) and former British Prime Minister Tony Blair, as well as Bill Gates (which may explain the Microsoft connection.) He most recently served as CEO of the public relations firm Burson-Marsteller. Now he'll be working directly under Steve Ballmer. This is where things get interesting.
"Mark brought great strategic insights and a strong focus on communications grounded in data that raised the bar for Burson's work on behalf of our clients," former aide to George W. Bush and current global vice chair of Burson-Marstellar, Karen Hughes, told POLITICO.
With Penn, Microsoft is betting he's the man who can craft the big message, and that his experience in the art of predicting the public mind and shaping a compelling narrative can translate into bigger sales. The first task for Microsoft's newest strategist: The Bing search business, where Microsoft remains far behind Google. If Penn can work any minor miracle to close that gap, expect Ballmer to turn him loose. The question is whether Penn's particular brand of expertise will prove to be a help or hindrance when it comes to selling tech products.
Penn excelled when it came to political campaigns, finding political images that resonated. In the late 1970s he came up with an overnight poll system that helped the Ed Koch campaign rapidly adjust its pitch to voters in the race for the New York City mayor's office. He deployed a similar system to help revive Menahem Begin's re-election campaign for Israeli Prime Minister in 1981. And he was close by Bill Clinton for much of the 1990s, gaining wide recognition as a pollster whose findings often turned into policy.
All well and good, but Penn's hiring also represents what one might arguably describe as the anti-Jobsian approach to product marketing. Yes, Apple is also all about message and selling a certain lifestyle. But it's also got the products and technologies that underpin the glossy campaigns. And those products were created through a combination of gut instinct and aesthetic sensibility, guided by Apple's understanding of where it thought consumer technology was moving. Contrast that with what some are going to say is a more contrived and reactive (to poss results) approach that will ring false. Kinda like when a substitute teacher tries to be hip by using "the lingo."
No doubt Penn boasts a gold-plated resume -- including high-profile jobs as the chief pollster and senior strategist for Hillary Rodham Clinton's 2008 presidential campaign. Now he wants to apply that expertise to consumer-technology issues and judging from his early statements, he has his heart into it.
"Anyone who knows me knows this has always been a passion of mine, and there's no better place to do that than Microsoft," he told The New York Times in an e-mail. "I was ready for a big new challenge, and this is it."
No argument about Penn's ability to do this sort of thing better than anyone else ever employed by Microsoft. But my gut tells me if this guy gets too closely identified with how they shape product lines at Microsoft, the short sellers will be very happy. It's going to be a tough assignment.