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CA nabs help-desk software company

Computer Associates International acquires Control-F1.

Martin LaMonica Former Staff writer, CNET News
Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT publication InfoWorld.
Martin LaMonica

Computer Associates International acquired privately held Control-F1 and intends to incorporate the company's help-desk software into CA's management product line. Terms were not disclosed

Based in Calgary, Alberta, Control-F1 makes specialized tools to aid technical support experts in troubleshooting computer problems and automating repairs. The company had been a partner of CA and had already integrated its products with CA's Unicenter Service Desk software.