Bose (sort of) admits its new headphones are flawed

Bose has admitted that its new in-ear headphones didn't stay in some owners ears all that well and that it's taken steps to correct the problem.

Bose TriPort In-Ear headphones ad.

A perfectionist company like Bose doesn't often admit to making mistakes, so it took me by surprise when I got an invitation to a Bose press conference in New York next week, where it appears that Bose will indeed do just that--or sort of anyway.

The product in question is Bose's Triport In-Ear headphones , which we didn't exactly give high marks here at CNET. The company trotted out its first in-ear headphones last year with ads boasting that it had solved the three problems (sound quality, comfort, and stability in the ear) that prevented it from making in-ear headphones that "it could present with pride." Well, it appears that based on customer feedback, Bose hadn't really solved the stability issue *(read: snug fit in ear).* Oops. "Back to research!" says the invitation.

At the press conference, Bose reps are going to tell us what it's going to do "for any owners who experienced a stability problem," according to the invitation. Alas, I'll be in Las Vegas at PMA (a photo trade show), but I wish I could attend; I always like a good fix.

About the author

Executive Editor David Carnoy has been a leading member of CNET's Reviews team since 2000. He covers the gamut of gadgets and is a notable e-reader and e-publishing expert. He's also the author of the novels Knife Music and The Big Exit. Both titles are available as Kindle, iBooks, and Nook e-books.

 

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