BlackBerry 10 users: Update ate our text messages

A new BlackBerry OS 10.1 maintenance release seems to be putting the kibosh on SMS messages, claim BlackBerry users.


BlackBerry users seem to be struggling with missing messages in the wake of the latest OS update.

Following installation of a new maintenance release for BB OS 10.1, many users say their text messages have vanished, blog site N4BB reported on Wednesday. Others say the messages appear but the message thread shows no history, while some say that text messaging no longer works at all.

Several tweets uncovered by The Next Web reveal the problem among BlackBerry smartphone owners.

"A small number of customers have reported an issue with their SMS message history after updating to BlackBerry 10.1 MR," a BlackBerry spokesperson told CNET. The company is investigating the issue, the spokesperson added.

Launched by BlackBerry on Monday, the over-the-air update offers enhancements to certain BB apps and features. The update was targeted to Canada, the Asia Pacific region, and EMEA (Europe, the Middle East, and Africa). Latin America was slated to get the update mid-August, while the U.S. was on the list for the end of the summer.

Updated 7:45 a.m. PT with response from BlackBerry.

About the author

Journalist, software trainer, and Web developer Lance Whitney writes columns and reviews for CNET, Computer Shopper, Microsoft TechNet, and other technology sites. His first book, "Windows 8 Five Minutes at a Time," was published by Wiley & Sons in November 2012.


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