Best Buy ends (most) restocking fees
Retailer permanently discontinues its restocking fees on all but special orders, which still generate a 25 percent fee.
Best Buy eliminated most restocking fees on returns as of this past Saturday.
The retailer will still charge a restocking fee on special order items, which according to its Web site, is a whopping 25 percent.
Best Buy confirmed to CNET today that it is also offering a refund on restocking fees to anyone who returned items between November 17 and this past Friday.
Previously, customers were charged a 15 percent restocking fees on most electronics in the store. It charged customers a 10 percent restocking fee on iPhones. The company's restocking fees were widely panned among consumers, who viewed them as unnecessarily high.
Best Buy acknowledged that sentiment in a statement released Friday.
"Best Buy continually listens to our customers, and they told us they want to give confidently this holiday season and every other day of the year--and with that comes easier returns," the company said in the statement.
Best Buy's policy change comes just days after the company, due to slower TV and game sales.