Best Buy ends (most) restocking fees

Retailer permanently discontinues its restocking fees on all but special orders, which still generate a 25 percent fee.

Best Buy eliminated most restocking fees on returns as of this past Saturday.

The retailer will still charge a restocking fee on special order items, which according to its Web site, is a whopping 25 percent.

Best Buy confirmed to CNET today that it is also offering a refund on restocking fees to anyone who returned items between November 17 and this past Friday.

Previously, customers were charged a 15 percent restocking fees on most electronics in the store. It charged customers a 10 percent restocking fee on iPhones. The company's restocking fees were widely panned among consumers, who viewed them as unnecessarily high.

Best Buy acknowledged that sentiment in a statement released Friday.

"Best Buy continually listens to our customers, and they told us they want to give confidently this holiday season and every other day of the year--and with that comes easier returns," the company said in the statement.

Best Buy's policy change comes just days after the company posted weak earnings for the quarter that ended November 27 , due to slower TV and game sales.

 

Join the discussion

Conversation powered by Livefyre

Show Comments Hide Comments
Latest Galleries from CNET
The most anticipated games of 2015
Tech industry's high-flying 2014
Uber's tumultuous ups and downs in 2014 (pictures)
The best and worst quotes of 2014 (pictures)
A roomy range from LG (pictures)
This plain GE range has all of the essentials (pictures)