BellSouth trials help desk service

BellSouth said on Thursday that it's trialing a new Managed Home Service to help customers install and troubleshoot their home computers.

The carrier plans to have trained technicians work with customers over the phone or at their homes to complete a range of PC services, including software installation, MP3 player and digital camera set-up, as well as system repair and virus removal. The service will be offered on a trial basis to its DSL customers in the Atlanta, Ga. area. Charges for the service will vary depending on the complexity of the problem. But the company said it won't charge customers for any unresolved issues.

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About the author

Marguerite Reardon has been a CNET News reporter since 2004, covering cell phone services, broadband, citywide Wi-Fi, the Net neutrality debate, as well as the ongoing consolidation of the phone companies. E-mail Maggie.

 

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