Are Netflix cancellations slowing down?

Piper Jaffray, a financial services company, says its latest study shows number of Netflix subscribers canceling is slowing. Investors don't see rainbows yet. Netflix's stock is down 9 percent.

Piper Jaffray, an investment bank that expects Netflix's stock to return to $300, said today a survey of 250 of the video service's subscribers shows some positive signs for the beleaguered company.

Amazon's Kindle Fire could help boost prospects of retailer's streaming video service, say analysts. Sarah Tew/CNET

To be sure, Jaffray researchers are drawing data from a tiny segment. Netflix is believed to have somewhere around 24 million subscribers. The bank said a survey of 350 subscribers in August--after Netflix had announced it would eliminate a subscriber plan that offered access to DVDs and streaming video, which would raise prices for some--showed that 15 percent of respondents planned to cancel.

Netflix only fueled customer ire by announcing two weeks ago that managers were splitting the company into two separate services.

Netflix said it would deliver streaming video over the Web while a new service, Qwikster , would oversee DVD-by-mail operations. This stunning revelation, coupled with the earlier price increase, was too much change for many subscribers and many responded by cancelling.

In a survey taken on September 19, Jaffray reports that the number of people who said they plan to quit Netflix is down to 10 percent.

"We believe our survey shows that subscriber cancellations are stabilizing after being higher than expected for the majority of Q3," Jaffray wrote in its report. "While we continue to expect elevated churn over the next few quarters, the risk of a mass exodus appears to be moderating following our mid-September survey."

Investors don't seem to see rainbows yet. In early trading today, Netflix's stock set a new 52-week low at $112.58, down more than 11 percent. In July, shares were going for $304.

The slide in Netflix's stock is likely due to Amazon's announcement yesterday that the retailer was launching a series of new Kindle e-readers, including the Kindle Fire. The company is not only selling this tablet and iPad competitor at a low price ($199), it is also including in the purchase a free month of Amazon Prime membership.

Related stories:
• Amazon unveils Kindle Fire tablet for $199
• Amazon lights a Fire with its Kindle tablet (photos)
• Netflix DVD spinoff adds to woes (roundup)

Fire owners will get free two-day shipping on any store purchase and also receive unlimited access to a streaming library of 11,000 movies and TV shows. If they want to sign up permanently to the service, they can pay $79 a year. Netflix's streaming service costs $96 per year.

Analysts say Amazon's Fire will sex up its streaming video service.

As for whether there's an end in sight to Netflix's troubles, company managers predicted in July that eventually their customers would move past all the new changes and even some of those who cancelled might return.

One thing for sure is anticipation for Netflix's third-quarter report is going to be high. Everyone will want to see the extent of the damage.

Update 9:52 a.m. PT: To include stock information.

 

Join the discussion

Conversation powered by Livefyre

Don't Miss
Hot Products
Trending on CNET

HOT ON CNET

Delete your photos by mistake?

Whether you've deleted everything on your memory card or there's been a data corruption, here's a way to recover those photos.