Apple's iPhone wins J.D. Power award

Apple has won a customer satisfaction award from the consulting firm for the iPhone, besting products from RIM and Samsung among business smartphone users.

Click the image for a larger take on the J.D. Power and Associates smartphone satisfaction rankings.

A survey conducted by J.D. Power and Associates found Apple's iPhone generated the highest amount of customer satisfaction among smartphone-using businesspeople.

The survey of almost 1,400 respondents, which was conducted during August and September, ranked the iPhone first on a scale that asked respondents to rate the smartphones for ease of operation, operating system, physical design, handset features, and battery aspects. Apple's favorite gadget scored 778 points out of a possible 1,000 points, beating Research In Motion and Samsung.

The iPhone received perfect rankings in four of the five categories, with the exception of "battery aspects," in which it only received two golden circles out of five. The survey weighted the other categories more heavily, however. The only other manufacturer to get five golden circles in any one category was RIM, in the battery aspects category.

About the author

    Tom Krazit writes about the ever-expanding world of Google, as the most prominent company on the Internet defends its search juggernaut while expanding into nearly anything it thinks possible. He has previously written about Apple, the traditional PC industry, and chip companies. E-mail Tom.

     

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